Shipping policy

Shipment processing time

All orders are shipped within 5-7 business days from our warehouse in the United States (California). Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

For the most accurate delivery estimates, please refer to the tracking number provided in your shipping confirmation email. You can use this tracking number to monitor your order’s progress.

Shipment rates and method

Shipping rates are calculated at checkout based on your shipping address and the weight of your order. Available shipping methods may vary depending on your location.

Shipping Practice

We strive to consolidate your orders into a single package whenever possible. However, some items may arrive in separate shipments depending on availability or logistical considerations.

Order Changes & Cancellation

Please review your order carefully before submitting it. Orders can only be changed or canceled before shipment. Once an order has shipped, we are unable to modify or cancel it.

Address Accuracy

Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to an incorrect address provided by the customer.

If a package is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping fees may apply for reshipment.

Order Tracking

You will receive updates on your order status via email. The tracking page will provide the most up-to-date information regarding your shipment.

International Shipments

Most orders are shipped from our warehouse in the United States. Customers outside the United States may be required to pay handling fees, duties, or taxes as their package passes through local customs. These charges are the responsibility of the recipient.
Delivery times vary depending on the destination country and shipping method. Tracking information will be provided once your order has been shipped. Please note that delivery times may be affected by customs processing, weather, or carrier delays.

Customs policies and import duties vary by country. We recommend contacting your local customs office for detailed information on potential charges before placing your order.

Please note that we have no control over these fees and cannot provide an estimate of costs.

Damages, Lost Packages and Carrier Claims

CANARY is not liable for products damaged, lost, or stolen during shipping. If your order arrives damaged, please contact the shipping carrier directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim, as the carrier may require them for inspection.

If your tracking information shows “Delivered” but you have not received your package, please contact the carrier for further assistance.

Disclaimer

While we make every effort to ensure timely delivery, unforeseen circumstances such as weather, customs delays, or carrier issues may result in delays beyond our control. In such cases, we will do our best to minimize inconvenience and keep you informed about the status of your order.

Thank you for ordering from us! If you have any further questions or concerns, please feel free to contact our customer support team at info@canary-usa.com.